Frequently Asked Questions
1. When should I arrive for my swimming lesson?
To keep traffic flow smooth in the locker room, you should arrive no earlier than 15 minutes before your class. Front Desk staff will ask you to wait in the lobby prior to that time to allow previous classes to clear the locker rooms.
2. Who should use the change huts?
The Family Change Huts are designed to provide privacy to families that have children at that “in between age” ... too young to use the locker rooms alone but too old to use the locker rooms of the opposite sex parent. We ask that you use this area for children who have reached their 6th birthday.
The Family Change Huts are located on the deck level beside the bleachers. For easy access show your program pass to one of our front desk staff and they will let you through the Visitors’ Gallery door. Please remove footwear prior to walking on the pool deck. Lockers are available outside the Change Huts.
3. After our lessons, can we stay for a swim?
Unfortunately, pool space does not allow children to stay after their lesson. We do, however, encourage additional practice at Ultimate Swims offered on Saturday & Sunday 2:30-4:00pm. We also have Family Swims once a month. Please contact us for more details.
4. How can I have input to the lesson program?
There are many avenues to offer advice and present concerns:
a) Through your instructor or deck supervisor
b) By filling out a Suggestion/Concern form at our front desk
c) By submitting the Instructor Evaluation forms you will receive from your childs instructor.
5. What footwear do you recommend when on the pool deck?
All outdoor footwear must be removed prior to walking on the deck. If you are uncomfortable in your bare feet, please bring flip-flops or indoor footwear.
Registrations are accepted on a first come- first serve basis, with full fee required at time of registration. Phone registrations are available and require the use of Visa or MasterCard. Memberships must be paid in full or by authorized bank debit contracts and must be kept current to maintain membership status.
Please keep in mind that No Food or Drinks are permitted past our Front Lobby.
If you have any other questions, please contact us today.
Members and general users of the Centre must abide by the rules and regulations set-up by the CGAC. The CGAC reserves the right to update and modify any regulation, policy or procedures as necessary within the operation of the Centre. All changes will be posted and made available at our Front Desk.